Refunds & cancellations

Some cars on RentyGo confirm instantly; others require the partner agency to accept your request. The booking type is shown on the vehicle page before you complete checkout.

• Instant book — Confirmed automatically when the car is available and payment requirements are met. Cancellation after confirmation follows partner policy (not the free pending-review window).
• Partner approval — Stays in review until the agency accepts. You may cancel for free while status is Pending partner review.

Open My Trips, select your booking, and use Cancel booking. You can also modify dates while the trip is still awaiting payment or pending partner review.

• Awaiting payment — Cancel anytime at no charge. No advance has been collected yet.
• Pending partner review — Free cancellation (partner-approval bookings only). If you paid an online advance, it is refunded per the refund timeline below.
• Confirmed — Applies to instant-book trips and partner-approved bookings. Cancellation may be subject to partner policy (partial charges or forfeiture of advance in some cases). Contact support if you need help before pickup.
• Ready for pickup / in progress — Contact support and the partner immediately. Standard free cancellation no longer applies.
• Completed — The rental period has ended. Refunds apply only for billing errors or disputes.

When online payment is enabled, a small advance may be required to secure your booking. The remaining rental balance and security deposit are typically due at pickup.

• Eligible for full refund — Cancellations while status is Awaiting payment or Pending partner review.
• Processing time — Approved refunds are initiated within 5–7 business days to your original payment method. Bank or UPI settlement may take an additional 3–10 business days depending on your provider.
• Partial or no refund — May apply after confirmation (including instant book), no-show, or late cancellation as communicated at booking or by the partner.

A refundable security deposit (typically 15% of rental value, minimum ₹2,000) is collected at pickup. It is held by the partner to cover deductibles or minor damages. Refund of the deposit after return is handled by the partner per their inspection process — usually within a few business days if no issues are found.

If a partner cancels or cannot supply the vehicle, you will receive a full refund of any online advance paid. We will help you find an alternative vehicle where possible. Notify us via support if this happens.

If you do not arrive at the scheduled pickup time without cancelling, the partner may treat the booking as a no-show. Advances and deposits may be forfeited per partner policy.

For billing disagreements, vehicle condition disputes, or refund delays, file a case from your trip detail page or the support centre. Include your booking reference and a short description. We review cases within 2–3 business days.